Customer service

We care about our customers

Need to talk to us?  We want to help!
Our customer care team is here to support you and answer any questions you might have. 
We are more than happy to make product recommendations, assist you with your order, and solve any issues you might be experiencing.
You can chat with us live, call us or send us an email.
Customer Service Hours:  Monday to Friday, 9am to 9pm PST (excluding statutory holidays).
Phone: +1 604 785 2373

Returns and Exchanges:

Having an issue with item?  No problem, contact us and we can help you.  But first, note that:

All cannabis products are final sale.

Vape products can be returned for an exchange within 7 days of purchase with proof of order and manufacturing defect.

We do not allow exchanges, with the exception of switching an out of stock product for a different item at the time of order.

If a refund is administered, please note that we do not provide refunds to the payment method used to complete your order.  Any refunds will be done in the form of a unique discount code provided directly to you.

Feedback or comments?

Tell us what you think!  We want to hear from you.

Stepping Stone is dedicated to providing a positive experience, from visiting our website to receiving your package.  If you have an issue, we care about making sure it is solved quickly and pleasantly.

Have anything you'd like us to improve on or change?  Let us know!

Email us at [email protected]

Contact us

Contact information

Stepping Stone Holistic Living
Country Canada
Telephone +1 604 785 2373
E-mail [email protected]